Complaints

If you have a concern about CoinMove, email info@coinmove.one with the service, any reference, what happened and how you would like it resolved. You can also write to COINMOVE.ONE LIMITED, 128 City Road, London, EC1V 2NX.

We’ll acknowledge your complaint, review what happened, ask for more information if we need it and explain the outcome. For a third-party booking, contact the provider named in your confirmation about changes, cancellations or refunds. Contact us directly if your complaint concerns CoinMove’s own service.

Complaints about personal information

Email us about a privacy concern or write to the registered office. Please leave identity documents, passwords and payment credentials out of your first message. We’ll acknowledge a data protection complaint within 30 days, investigate without undue delay, keep you informed and tell you the outcome.

If you are unhappy with how we handle your personal information, you can also complain to the Information Commissioner’s Office. Read our Privacy Notice for your other data rights.